Roles On A Sales Team » Week 2 » Sales And CRM Overview

Q: Who in the sales process is typically responsible for ensuring customers are supported and successful with their customer service needs?

Yes! Customer success managers usually manage existing customer relationships to ensure customers have what they need to be happy.

Q: Who in the sales process is typically responsible for qualifying leads? Select all that apply.

Marketing associates and sales development representatives are both typically involved in qualifying. Marketing associates determine which leads are MQLs while SDRs determine which leads are SQLs.

Q: Who in the sales process is typically responsible for overseeing the sales team and ensuring the team is successful?

Sales managers typically oversee the sales team and ensure their success by tracking metrics and performance and by providing guidance and discipline.

Q: Who in the sales process manages key stages like presenting and closing?

Account executives are the team members that are most involved in the sales process. They handle the majority of the selling parts of the process, including pitching and presenting to prospective customers and closing deals.