Practice More Questions From: CSM Responsibilties
Q:
Fill in the blank: A person on a sales team whose goal is to develop strong customer relationships with existing customers that lead to retention and loyalty is often referred to as a ______________.
Q:
When would an AE pass off a customer to a CSM?
Q:
In what ways does a customer success manager’s role align with the sales process? Select all that apply.
Q:
Customer success managers are responsible for onboarding customers, educating customers and providing customer support. What is an example of a way CSMs might onboard their customers?
Q:
Customer success managers are responsible for onboarding customers, educating customers and providing customer support. What is an example of a way CSMs might provide customer support?
Q:
How can a sales ops specialist support a customer success manager? Select all that apply.
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