Q:
A ticketing system is _____ .
Q:
Which of the following is a common feature of ticketing systems?
Q:
A self-hosted ticketing system is software that runs on your company’s server. Which of the following is a benefit of this type of system?
Q:
Effective communication in technical support is _____ .
Q:
Which of the following statements is true about tech support documentation?
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What is ITSM?
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Which of the following is NOT a common ITSM metric that organizations measure?
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Which of the following is a task that a tech support specialist would likely do in the morning?
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Which of the following is a benefit of cloud-based ticketing systems?
Q:
Why is automation an important part of a ticketing system?
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