Practice More Questions From: Graded Quiz: IT Support Tiers and Service-Level Agreements
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A Zendesk survey of customers found that, for simple service requests, they preferred email support the most, but for complicated service requests, they preferred _________.
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When seeking support for issues, customers tend to _______.
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Which of the following is a feature of remote support software?
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Which of the following is true for unattended support?
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Subject matter experts or product specialists – those experienced in solving complex problems and may include engineers or programmers who developed the product – provide what level of technical support?
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Which of the following is a feature of tiered support?
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Which of the following will be included in a service-level agreement contract?
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Resolution SLAs state ____________________.
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When an issue is escalated to the person with specific skills and knowledge to resolve it, it’s called ___________________.
Q:
Which of the following is true of handoffs?
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