What can a CSM find in a case log? Select all that apply.

Practice More Questions From: Salesforce Cases

Q:

When you are supporting a customer service manager, you will often be working with _______ inside Service Cloud.

Q:

Fill in the blank: To open the Service Cloud app and find cases, the CSM would need to: Click the App Launcher in the upper lefthand corner of the playground Select View All from the drop-down menu. Select ___________ from the list of Salesforce apps.

Q:

How would a CSM find all of their new and closed service cases?

Q:

What can a CSM find in a case log? Select all that apply.

Q:

How can a CSM create a new case?

Q:

  Imagine that Sandra Carter from Columbia Tech Systems, LLC emailed your CSM with a complaint about a broken piece of hardware she purchased from your company.How should the CSM fill out the remaining case fields below?Status: _________Priority: MediumCase Origin: _________Contact Name: _________Account Name: _________Subject: Broken hardwareDescription: _________Internal Comments: Do not know what kind of hardware the customer has

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