The role that provides support to the customer through configuration assistance, answering follow-up questions, and ensuring the customer’s satisfaction is typically known as the:

Practice More Questions From: The Sales Process

Q:

Which of the following is an example of a B2B company?

Q:

Which of the following is an example of a B2B company?

Q:

Which of the following is an example of a B2C company?

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During the sales process, a marketing associate will typically hand off the leads they have generated to an SDR…

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True or False: Marketing associates qualify leads as Marketing Qualified Leads (MQLs) before handing them off to an account executive (AE) for the next step in the sales process.

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During the sales process, a sales development representative will typically hand off leads to an account executive (AE)…

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True or False: Typically, the stages of the sales process are prospecting, qualifying, presenting, closing, and customer success.

Q:

Which of the following are considered stages of the sales process? Select all that apply.

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Which of the following is NOT a stage of the sales process?

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True or False: An outbound lead is one that a business seeks out and reaches out to in order to sell to them, whereas an inbound lead is one that comes directly to the business and expresses their interest.

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Which of the following is an example of an inbound lead? Select all that apply.

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Consider a small business that refurbishes furniture and sells it to restaurants and small brick and mortar shops. It’s a small and not very well-known business, so they have to work harder than most to find clients that will buy from them. Based on this information, which stage of the sales process is likely to be longer and more robust for this business?

Q:

Consider an advertising agency that only does advertising work for nonprofit organizations that align with their mission. A company like this is selective about who they do business with. Based on this information, which stage of the sales process is likely to be longer and for this business?

Q:

Consider a video production company that sells their services to other businesses and organizations. They have a variety of product and service options that can be customized based on the needs of the customer. They can edit video content that the company has created in-house, or they can write, film, and produce feature-length documentaries…and everything in between. Based on this information, which stage of the sales process is likely to be longer and more robust for this business?

Q:

Which stages of the sales process are typically handled by an account executive? Select all that apply.

Q:

Which stage of the sales process is typically handled by a sales development representative?

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Which stage of the sales process is typically handled by a marketing associate?

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During which stage in the sales process does a lead typically become a prospect?

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True or False: A lead typically becomes a prospect during the prospecting stage of the sales process.

Q:

During which stage of the sales process does a prospect typically become a customer?

Q:

Who would a customer typically interact with the most after signing a deal (hint: consider the Casper the Customer example with Yum2Go from the sales process example you read about in the Sales Process, Part 1 lesson)?

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True or false: Once a customer becomes a qualified prospect, they would typically interact the most with an account executive during the next stage of the sales process.

Q:

Once a customer becomes a qualified prospect, who would they typically interact with the most during the next stage of the sales process (hint: consider the Casper the Customer example with Yum2Go from the sales process example you read about in the Sales Process, Part 1 lesson)?

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True or false: The role that handles generating reports, tracking and forecasting sales metrics, and providing leadership and guidance to the sales team is typically known as the sales manager.

Q:

The role that provides support to the customer through configuration assistance, answering follow-up questions, and ensuring the customer’s satisfaction is typically known as the:

Q:

The role that handles generating reports, tracking and forecasting sales metrics, and providing guidance to the sales team is typically known as the:

Q:

True or False: As a sales operations specialist, it’s important to understand some of the ways that the sales process might vary from company to company.

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True or False: The sales process is the same for all companies.

Q:

True or False: The sales process will often vary from company to company depending on the nature of their business and what they are selling.

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