It’s HIGHLY recommended that you recheck your writing when delivering a message professionally. What are a few things you should look at to ensure your message is clear and concise?

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Imagine a game of ping pong. It’s a great metaphor for conversation in any setting. It’s a regular back and forth with both people equally engaged, equally contributing, and equally enjoying the experience. What are some ways you can master the conversational approach?

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When communicating with an audience it’s important to _________________________:

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True or false? Exuding energy and enthusiasm makes others want to be around you. They feel uplifted, they have a positive memory of the interaction and will more likely want to meet or chat again.

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Social psychologist Amy Cuddy argues that body language affects how others see us, but it may also change how we see ourselves. What is a body language practice that you can use to boost feelings of confidence?

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Which option below is NOT a barrier to effective listening?

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In your first line of introducing yourself, you want to say your name clearly and confidently; repeat it if they ask you to. This is harder to correct later so ensure that you share your name properly in the introduction. You must also show non-verbal communication skills by having:

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It’s HIGHLY recommended that you recheck your writing when delivering a message professionally. What are a few things you should look at to ensure your message is clear and concise?

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________________ is the repetition of key words the other person uses in conversation. It’s designed to show the person that you’re listening and that you understand them. _______________________ is a verbal acknowledgment of the other side’s feelings or positions. Labels are used to neutralize negative emotions or reinforce positive ones.

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