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How does the Service Cloud differ from the Sales Cloud?

Practice More Questions From: Customer Success Managers

Q:

Fill in the blank: A person on a sales team who resolves any customer issues that come up is often referred to as a ______________.

Q:

Fill in the blank: A person on a sales team who is focused on retaining customers and ensuring customer success and satisfaction is often referred to as a ______________.

Q:

Fill in the blank: A person on a sales team whose goal is to develop strong customer relationships that lead to retention and loyalty is often referred to as a ______________.

Q:

In what ways does a customer success manager’s role align with the sales process? Select all that apply.

Q:

Imagine a CSM wants to make sure a paying customer’s first interaction is a positive one and wants to gain an understanding of their expectations. How might they accomplish this?

Q:

Imagine a CSM wants to make sure a paying customer gets the most out of a product. How might they accomplish this?

Q:

Imagine a CSM wants to address complaints, questions and requests. How might they accomplish this? Select all that apply.

Q:

Which of the following are typical tasks a CSM might perform in a day? Select all that apply.

Q:

What should happen after a deal is closed-won? (Refer to the sales process)

Q:

How can a sales ops specialist support a customer success manager? Select all that apply.

Q:

What is the Service Cloud Service Console?

Q:

What is a Service Cloud Knowledge Base?

Q:

What is a Service Cloud case?

Q:

How does the Service Cloud differ from the Sales Cloud?

Q:

Fill in the blank: The _______________ is a Salesforce app that is designed for customer service with tools to help companies support customers with questions, complaints, and inquiries.

Q:

Which of the following are Service Cloud features?

Q:

How would a CSM use Salesforce? Select all that apply.

Q:

Which of the following are benefits of the Service Console that sales ops specialists could share with CSMs? Select all that apply.

Q:

Which of the following are benefits of Service Console that sales ops specialists could share with CSMs? Select all that apply.

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