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Which one of the following are some of the tasks that technical support roles commonly perform?
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Which one of the following is an advantage of a career in technical support?
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Which one of the following are some of the responsibilities of technical support professionals?
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Which one of the following are essential components of an information technology (IT) infrastructure?
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Which of the following statements is true about technical skills in a tech support role?
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Which of the following is a set of examples of soft skills?
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Which of the following is a benefit of a performance evaluation to the tech support professional being evaluated?
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Which of the following is an upper-level tech support role?
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Which of the following is NOT an industry certification discussed in the course?
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Level 0 support includes ______ .
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Which of the following is a normal function of a service-level agreement (or SLA)?
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Automatic escalation is ______.
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Which of the following statements is true about remote support software?
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If you have an urgent problem that needs hands-on assistance, the most effective support channel is probably _________.
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In addition to basic ticket management, most ticketing systems also provide which of these?
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Why is it important to capture information how an issue is addressed on the ticket?
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One of the benefits of an open-source ticketing system is ____ .
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If a customer has not provided clear information about their issue, what is the best course of action?
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Popular ITSM frameworks include which common elements?
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Which of the following tasks is most likely to be done at the end of the working day?
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