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Salesforce for Business
Graded Quiz • 30 min Quiz10 Questions Week 1
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Salesforce for Business

Graded Quiz • 30 min Quiz10 Questions Week 1
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Q:

True or False: One of the main roles of a sales operations specialist is to leverage Salesforce tools to support and empower sales teams to sell more effectively.

Q:

Which of the following best describes the role of a sales operations specialist?

Q:

What is the role of a sales operations specialist?

Q:

True or False: The sales operations specialist role is a clearly defined job title that is standard across all businesses.

Q:

True or False: Sales operations specialist, sales ops specialist, revenue operations specialist, and even sales representative can all be different names for the same type of job depending on the company you work for.

Q:

Which of the following statements is true? Select all that apply.

Q:

Which of the following statements are true about CRM? Select all that apply.

Q:

Which of the following is the most accurate statement about Customer Relationship Management (CRM)?

Q:

True or False: Customer Relationship Management is the process of managing your company’s relationships and interactions with customers and potential customers.

Q:

Which of the following are considered prime benefits of using CRM? Select all that apply.

Q:

True or False? According to the video “What is CRM?” by Zoho, the prime benefits of using CRM are better data organization, enhanced communication, shared information, catching all leads, and knowing your numbers (aka – data).

Q:

What are some of the benefits of using Salesforce in modern businesses? Select all that apply.

Q:

True or False: One reason why Salesforce is so popular is that it is an incredibly customizable and flexible platform that integrates with many other types of business software.

Q:

True or False: One reason why Salesforce is so popular is that it enables businesses to manage their entire sales process with spreadsheets.

Q:

True or False: Within a company, Salesforce can be used to support multiple teams, including the sales team, marketing team, customer service team, supply chain team, and/or human resources team.

Q:

Which of the following teams would get value from using Salesforce? Select all that apply.

Q:

True or False: Within a company, the sales team is the only one that is likely to use Salesforce.

Q:

As a sales operations specialist, in which of the following categories would you typically support a sales team? Select all that apply.

Q:

True or False: As a sales operations specialist, you would typically expect to support a sales team through setting high level strategy, spending considerable time cold calling leads, and optimizing sales team performance.

Q:

As a sales operations specialist, in which of the following categories would you typically support a sales team? Select all that apply.

Q:

What is the name of the Salesforce product that teams can use to track marketing efforts and create marketing materials?

Q:

What is the name of the Salesforce product that teams can use to track potential customers, those in the process of making a purchase, and those that have previously purchased from a company?

Q:

What is the name of the Salesforce product that teams can use to track customer interactions?

Q:

Which of the following roles typically require foundational Salesforce skills? Select all that apply.

Q:

True or False: Sales operations specialists, Salesforce administrators, Salesforce developers, and Salesforce business analysts are roles that all require foundational Salesforce skills.

Q:

What do the roles of sales operations specialist, sales support specialist, Salesforce administrator, and Salesforce business analyst all have in common?

Q:

Which of the following are ways in which a customer service team might use Salesforce to improve customer satisfaction? Select all that apply.

Q:

How might a customer service team use Salesforce to improve customer satisfaction?

Q:

True or False: Tracking a customer’s purchase history and past customer service interactions in Salesforce can help a customer service team to provide personalized service and improve customer satisfaction.

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