Sales Cloud CRM » Week 4 » Sales And CRM Overview

Q: What resources are available to stay current with Salesforce updates? Select all that apply.

Yes! The Trailblazer Community is a place where Salesforce users come together to help each other with tips, tricks, and answers to important questions. Join the Release Readiness Group in the Trailblazer Community to stay informed during each release cycle.

Q: Fill in the blank: _________________ is a more streamlined user experience in Salesforce compared to the older version, Salesforce Classic.

Yes! Lightning Experience is a modern, productive user experience designed to help your sales team close more deals and sell faster and smarter. For your work in this course, you will use the Lightning Experience version of Salesforce's products.

Q: How does the Salesforce Sales Cloud help support a business’s growth? Select all that apply.

Yes! With Sales Cloud, you can create reports that reveal what’s in your pipeline, and use the forecasting tool to easily see a real-time view of forecasts throughout the organization.