Practice More Quizzes:
Q:
When you are supporting a customer service manager, you will often be working with _______ inside Service Cloud.
Q:
Fill in the blank: To open the Service Cloud app and find cases, the CSM would need to: Click the App Launcher in the upper lefthand corner of the playground Select View All from the drop-down menu. Select ___________ from the list of Salesforce apps.
Q:
How would a CSM find all of their new and closed service cases?
Q:
What can a CSM find in a case log? Select all that apply.
Q:
How can a CSM create a new case?
Q:
Imagine that Sandra Carter from Columbia Tech Systems, LLC emailed your CSM with a complaint about a broken piece of hardware she purchased from your company.How should the CSM fill out the remaining case fields below?Status: _________Priority: MediumCase Origin: _________Contact Name: _________Account Name: _________Subject: Broken hardwareDescription: _________Internal Comments: Do not know what kind of hardware the customer has
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