Practice More Quizzes:
Q:
Fill in the blank: A person on a sales team who resolves any customer issues that come up is often referred to as a ______________.
Q:
Fill in the blank: A person on a sales team who is focused on retaining customers and ensuring customer success and satisfaction is often referred to as a ______________.
Q:
Fill in the blank: A person on a sales team whose goal is to develop strong customer relationships that lead to retention and loyalty is often referred to as a ______________.
Q:
In what ways does a customer success manager’s role align with the sales process? Select all that apply.
Q:
Imagine a CSM wants to make sure a paying customer’s first interaction is a positive one and wants to gain an understanding of their expectations. How might they accomplish this?
Q:
Imagine a CSM wants to make sure a paying customer gets the most out of a product. How might they accomplish this?
Q:
Imagine a CSM wants to address complaints, questions and requests. How might they accomplish this? Select all that apply.
Q:
Which of the following are typical tasks a CSM might perform in a day? Select all that apply.
Q:
What should happen after a deal is closed-won? (Refer to the sales process)
Q:
How can a sales ops specialist support a customer success manager? Select all that apply.
Q:
What is the Service Cloud Service Console?
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What is a Service Cloud Knowledge Base?
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What is a Service Cloud case?
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How does the Service Cloud differ from the Sales Cloud?
Q:
Fill in the blank: The _______________ is a Salesforce app that is designed for customer service with tools to help companies support customers with questions, complaints, and inquiries.
Q:
Which of the following are Service Cloud features?
Q:
How would a CSM use Salesforce? Select all that apply.
Q:
Which of the following are benefits of the Service Console that sales ops specialists could share with CSMs? Select all that apply.
Q:
Which of the following are benefits of Service Console that sales ops specialists could share with CSMs? Select all that apply.
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